Our Team
Michael Heap
Case Management Associate Director
Member of British Association of Brain Injury Case Managers (BABICM) Corporate member of the Expert Witness Institute (EWI)
CSW/FRSA/MCMI former deputy director of Gloucestershire Social Services and founder member of the Joint Advisory Group on Domiciliary Care in my role as Chair of the National Council for Domiciliary Care Standards.
Key Experience
Senior Manager in Public Sector for 17 years in leadership roles gaining experience and expertise in Case Management:
• Financial, personnel and client service management, managing complex case loads for both adults and children.
• Cost centre management and devolved budgets.
• Quality control in service delivery and development of performance indicators.
• Change management and training for understanding the delivery of outcomes based services.
• Compulsory competitive tendering and service specification.
• Experience in urban and rural settings.
• Joint working with health across all client / patient groups.
Sam Jones
Case Manager Midlands Region
Member of British Association of Brain Injury Case Managers (BABICM) Corporate member of the Expert Witness Institute (EWI)
Dip Welfare. Extensive case management experience built over 12 years. Fully conversant with the legislative framework for health and social care provision. Senior Management posts for Housing 21, Solihull Metropolitan Borough Council, Newham General Hospital, Thames & Chiltern Trust.
Key Experience
Senior Manager Private & Public Sector for 16yrs.I have demonstrable skills and ability in assessing the financial feasibility of project proposals, ensuring value for money, cost effectiveness and quality of service. I am able to think laterally to seek creative solutions to difficult business decisions.
Stella Baxter
Registered Manager UK Wide
Member of British Association of Brain Injury Case Managers (BABICM) Corporate member of the Expert Witness Institute (EWI)
C.S.S /BA Hons /RMA Award MCMI. I have managed several thousand hours of complex Case Management services spanning over 17yrs.
Key Experience
Regional Operations Manager, BUPA Care Services Leeds / Primrose Care and Goldsborough Homecare.
Overall operational responsibility for eight Branch offices, Goldsborough Homecare: Leicester, North Birmingham, and South Birmingham. Primrose Care: Leicester, Northampton, Milton Keynes, Hertfordshire and Coventry. Plus satellite offices at Wellingborough, Luton and Hitchin.
Fit Person registration with Leicester City Council, Leicestershire County Council, Northamptonshire County Council, Hertfordshire County Council and Coventry City Council.
Paul Barker
Case Manager UK Wide
Member of British Association of Brain Injury Case Managers (BABICM) Corporate member of the Expert Witness Institute (EWI)
Level 4 Management MCMI. I have managed several thousand hours of complex Case Management services spanning over 9 years. Operations Director for both Athena Case Management and Athena Care.
Mike Nicolson
Case Manager Northern Region
General Social Care Council Registered Social Worker, Lord Chancellor’s General Visitor. Following the implementation of the Mental Capacity Act (MCA) in October the name was changed to a Court of Protection/Office of the Public Guardian general Visitor (CoP/OPG).
